Service Scheduling

Installation Scheduling & Warehouse

#101-19545-56th Avenue
Surrey, BC V3S 6K3
PHONE (P) : 604.597.5935
FAX (F) : 604.597.5934


Monday - Friday: 8:00 AM – 4:30 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed
CLOSED: Sundays & Statutory Holidays (Including Easter Monday, and the Week between Christmas & New Years Day).



We have moved our showroom to #100-5465-192nd Street, Surrey, BC V3S 8E5! Come and check it out!

Fireplace General Service and Maintenance


Gas Fireplaces require service or at least general maintenance. However, many non-warranty problems (such as how to light your pilot light, or cleaning the glass) can be solved by consulting your owner's manual. The manufacturers' websites usually have troubleshooting sections and owner's manuals available for downloading. You can access the websites for our major manufacturers through this webpage: Brands.

General Service & Maintenance is recommended for gas burning inserts and fireplaces once every 1-2 years, depending on how often the fireplace is used.

When servicing your fireplace, our qualified service technicians will:
  • Check fan operation (if applicable)
  • Clean pilot and burners
  • Check gas pilot safety system
  • Check for proper ignition and combustion
  • Clean glass with recommended fireplace glass cleaner and inspect gasket
  • Leave a copy of the Work Order with the homeowner/tenant

PLEASE NOTE: Our Technicians are not certified to do any electrical work or wiring. Please contact your local Electrician prior to service. At this time painting is not a service we provide (firebox, parts, trim, etc). Heat resistant paint can be purchased from Fireplaces Unlimited or your local hardware store.

Most manufacturers offer a 1-year parts warranty on the operating fireplace. Fireplaces Unlimited will honour manufacturer warranties. Labour is also covered under warranty for one year on the warranted part only. Please keep ALL original paperwork as original Receipt/Work Order must be provided to ensure proper billing.